Tri Call Center can solve various consumer problems
The Tri Call Center is very useful for smartphone users, all because the call center can provide a way out of various problems that consumers face. Tri itself is one of the largest providers in Indonesia. Its users have spread to various angles to remote areas.
There are a few things that are the advantages of this provider. One of its advantages is the price. Tri is well known as a supplier that provides customers with low prices. The low price can be seen from several packages, ranging from the Internet to the phone. With it, consumers will be very spoiled.
Signal is also a champion. Although some people in the village still complain about it, the signal speed of this map in urban areas is quite fast. If you’re one of the provider’s users, be sure to contact the three call centers when you have problems. In fact, there are a lot of problems that CS can solve.
Difficulty using the official Tri app
The main problems that users definitely feel are related to the use of the official application. The app itself is called Bima+. The existence of such applications is very useful for users. It has complete information from the card, ranging from credit, Internet packages, to the active period of the card. In addition, there is also user data.
Bima+ also has many services that consumers can use. One of the most important services is the replenishment of the loan. There will be a nominal option that can be purchased. When they have chosen the denomination, users can make payments in various ways, ranging from mbanking to electronic money.
In addition, quotas can be replenished. Even the choice is very complete. Surprisingly, there are often shares on the quota provided by Bima+. As with credit, payments can be made via mbanking and electronic money. However, if the loan stock is owned, quota payments can also be made using the loan.
There are many other services on Bima+, such as music apps. With so many of these services, you’ll definitely be at a disadvantage if you don’t use them. Therefore, the difficulties in not understanding how to use this application need to be addressed. The easiest way is to contact a three-way call center.
When contacting the call center, simply explain to CS about the difficulties in using the Bima+ application. There, CS will explain about the app as a whole. But after that, consumers can also ask questions related to perceived personal issues.
Usually, common problems with using the Bima+ application are divided into two. The first problem is related to difficulties in logging in, and the second problem is difficulty with buying packages. When contacting a three-way call center , both problems will be solved by a detailed explanation.
Difficulties in registration
There are new rules for the use of SIM-cards, which are valid only for the last few years. The rules are concluded in the form of registration of the card using personal data in the form of NIK and QC number. In fact, this method of registration is very simple for all providers, including tri. If you want to sign up, there are two options.
The first option is to visit the official website three at https://registrasi.tri.co.id/. When you enter an address, the customer will be immediately ordered to enter the three numbers you want to register. In addition, an ID number and a KK number will also be requested. After that, the serial number of the cartoon will be requested.
To see the serial number, you need to look at the back of the SIM card. Enter the last number on the number that is there. Then check the column to prove that you are not a robot. Finally, click Submit and the registration is complete. In addition to new maps, this method can also be used when registering an old card.
In addition to using the official website, registration can also be done via SMS to the number 4444. SMS format – No NIK # No KK, then send it to number 4444. Both methods are equally easy to register. But if you encounter difficulties, you can contact three call centers.
Difficulties usually arise when registration has been made, but there is a notification that the registration failed. This is usually due to two possibilities. Firstly, your name was registered too often, and secondly, it may be due to an error in the system. By contacting the call center, these problems will become known.
If the problem is like in the first item, the three call centers will advise you to cancel the subscription to another card first. However, if the problem is related to the system, the call center will help at this time so that the registration can be completed. This certainly makes the task easier than coming directly to the outlet.
There are many other complaints that can be reported
Apart from the fact that they are related to Bima+ and card registration, there are many other complaints that can be expressed in the call center. One of the most common problems is related to the filling of packages that do not go. This can happen even if the pulse has been turned off. Such problems are usually caused by interference with the operation of the system.
If there is no connection to the three call centers, perhaps the call center does not know that the customer’s credit has been deducted. If this happens, the customer’s money will be wasted. When contacting the CS because of this problem, some CS data will be requested.
The data refers to the time of accrual to the number of loans issued. Do not make mistakes when CS requests this information. Thiscan make the problem unresolved, and CS will advise you to come to the outlet. In addition, contacting the call center can also be done when there are questions.
Of course, the issue at hand is related to the relationship between the customer and the supplier. No need to hesitate when you call just to ask a question. That’s because the tri call center itself has been trained to answer these questions, which obviously benefits you as a customer.
By asking the CS directly, the answer received is by far the best answer. This will be different from searching for information on the Internet yourself. When you search for information yourself, the content is not necessarily valid. In addition, you should also have doubts about the truth of the answer.
With this method, you can contact the call center
When you contact the tri call center, there are several numbers to choose from. The first number is 132. This is a type of prepaid call that costs Rs 300 per call. If you object to the fee, you can call 0896-4400-0123.
This number uses the normal speed, so it is different from 132. In fact, if you want a free one, customers can call 0899-9800-123. Just the number is only available on WhatsApp. It’s perfect for Indonesians who make whatsapp the main chat app.
Another option to contact him is to use social media. Three himself is quite active on social media. There are official accounts on several platforms such as Facebook, Twitter, Instagram. All three of them can be contacted using a private message or using facebook messenger.
Make sure you are optimal in using the existence of a call center. Don’t be like most Indonesians who don’t understand its use. In fact, these conditions will harm you as a consumer. The problems associated with providers will indeed be more solved when communicating with three call centers.